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Policy for 24-Hour Cancellation and Deposit for Beauty Treat

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1. Deposits

 

1.1 Requirement of Deposit:  

All clients must provide a non-refundable deposit of [15% of treatment] to secure their appointment for beauty treatments. This deposit will be applied to the total service cost.

 

1.2 Payment Methods:  

Deposits can be made via [cash or card ]

 

2. Appointment Cancellation and Rescheduling

 

2.1 24-Hour Notice Requirement:  

Clients must provide at least 24 hours' notice for cancellations or rescheduling to avoid losing their deposit. 

 

2.2 Late Notice Policy:  

If a client cancels or reschedules with less than 24 hours' notice, the deposit will be forfeited. 

 

3.1 Reporting Issues:  

Clients who encounter any issues with their beauty treatment must report the matter within 24 hours of the service. 

 

3.2 Resolution Process:  

- Clients should contact [provide contact details, e.g., phone number, email] to discuss their concerns.

- The management will respond within [1 business day].

- A thorough investigation will be conducted, and resolutions may include [ a refund or complimentary treatment]

 

4.1 Exceptions to Deposit Policy:  

Exceptions may be considered for extenuating circumstances, such as medical emergencies or unforeseen events. Clients must provide appropriate documentation for consideration.

 

5.1 Documentation:  

All deposits, cancellations, and conciliation records will be documented and maintained securely for a period of [one year] in compliance with privacy regulations.

 

6.1 Regular Review:  

This policy will be reviewed annually or as needed to ensure its effectiveness and compliance with industry standards.

 

7.1 Client Acknowledgment:  

By making a deposit, clients acknowledge that they have read, understood, and agreed to this policy.

 

Contact Information:  

For any questions or concerns regarding this policy, please contact [Sarah Lowe]  at [07989148760].

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